Privacy Policy
Last Updated: August 29, 2026
At AEXTEN, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website.
By using the AEXTEN website, you agree to the practices described in this Privacy Policy.
When you use our website, place an order, create an account, contact us, or interact with our services, we may collect information such as:
- Full Name
- Mobile Number
- Email Address
- Billing and Shipping Address
- Order and transaction details
- Product and purchase information
- Information you provide when contacting customer support
- Device, browser, and website usage information
We only collect information that is reasonably necessary to provide and improve our services.
1. Information We Collect
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Deliver products to you
- Process payments and transactions
- Provide customer support
- Respond to enquiries and requests
- Send order confirmations and service-related communications
- Improve our products, website, and services
- Prevent fraud, misuse, and unauthorized activities
- Maintain website security
- Comply with applicable legal and regulatory requirements
Payments made through our website may be processed by third-party payment service providers.
AEXTEN generally does not store your complete debit card, credit card, or banking credentials on its own systems. Payment information may be handled directly by the applicable payment provider according to its security and privacy practices.
3. Payment Information
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Keep your shopping cart functional
- Understand how visitors use our website
- Improve website performance
- Provide relevant website functionality
- Maintain security
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, such as:
- Payment processing providers
- Shipping and logistics partners
- Technology and website service providers
- Customer support providers
- Fraud prevention and security services
These parties may receive only the information reasonably necessary to perform their services.
We may also disclose information where required by applicable law, legal proceedings, government authorities, or to protect our legal rights and the security of our users and services.
5. Information Sharing
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
When information is no longer required, we may securely delete or anonymize it where appropriate.
7. Data Retention
8. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw certain consents
- Ask questions about how your information is handled
To make a privacy-related request, please contact us through our Contact Us page.
Our website is not intended to knowingly collect personal information directly from children without appropriate consent where required by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
9. Children's Privacy
10. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
AEXTEN is not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party service you use.
Where permitted by applicable law and based on your preferences or consent where required, we may send you promotional communications about products, offers, or updates.
You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.
Please note that you may still receive essential service-related communications, such as order confirmations, delivery updates, or account-related notifications.
11. Marketing Communications
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
Any changes will be posted on this page along with an updated Last Updated date.
We encourage you to review this page periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact AEXTEN through our Contact Us page.
Website: AEXTEN
Email: Please use the official customer support email displayed on our website.